Code of Conduct

AMO Nutrients (“AMO,” “we,” “us,” or “our”) is committed to supporting transparent, ethical, and patient-first telehealth experiences. This Code of Conduct applies to any independent licensed healthcare provider, pharmacy partner, contractor, or clinical support partner who participates in services connected to AMO.

AMO does not practice medicine, diagnose, treat, prescribe, or control clinical judgment. All medical decisions must be made by properly licensed healthcare providers acting independently and within the scope of their license.

• Be Patient: Treat every patient with respect, kindness, and professionalism. Telehealth may be new to some patients, so explain the process clearly.
• Explain Clearly: Providers should explain treatment decisions, risks, benefits, alternatives, and reasons for approval or denial when appropriate.
• Follow Up: Follow all required follow-up protocols and use approved communication channels for patient support.
• Document Carefully: Maintain accurate records of clinical decisions, patient communications, contraindications, warnings, and any follow-up information.
• Review Patient Messages: Providers should check platform messages regularly and respond in a timely manner, especially when patient safety may be involved.

• Verify Identity: Confirm patient identity using appropriate verification methods, including government ID and patient information checks when required.
• Follow State Laws: Follow all applicable state and federal laws before providing medical advice, treatment, or prescriptions.
• Establish Proper Provider-Patient Relationship: Do not prescribe or treat unless a valid provider-patient relationship has been established under applicable law.
• Review Each Case Individually: Each patient intake must be reviewed based on their own medical history, risk factors, medications, allergies, and treatment goals.
• Telehealth May Not Be Appropriate: If telehealth is not appropriate, the provider should recommend in-person care, document the decision, and provide next-step guidance when appropriate.

• Review Medications: Carefully review current medications, allergies, and possible drug interactions before making treatment decisions.
• When in Doubt, Do Not Prescribe: If patient information is unclear, incomplete, inconsistent, or concerning, request more information or deny treatment until it is safe to proceed.
• Watch for Contraindications: Providers must review medical history, BMI, pregnancy status, eating disorder history, pancreatitis history, gallbladder history, thyroid cancer history, diabetes history, kidney/liver issues, and other relevant risk factors.
• Emergency Situations: If a patient may be experiencing a medical or mental health emergency, direct them to call 911 or seek immediate in-person emergency care.
• Follow Standards of Care: Providers must stay updated on accepted medical standards, clinical protocols, medication safety information, and legal requirements.
• Protect Login Credentials: Never share platform usernames, passwords, or account access.
• Protect PHI: Patient health information must only be accessed, used, or shared through approved secure channels. Do not use the platform in public or unsecured settings where patient information may be exposed.

• Do No Harm: Patient safety must come before sales, approvals, commissions, or business goals.
• No Pressure Prescribing: Providers must never prescribe medication because of pressure from AMO, a patient, a pharmacy, or compensation.
• No False Documentation: Providers must never approve treatment based on false, incomplete, or misleading patient information.
• No Self-Referral Abuse: Referrals should be based on patient need and not for improper personal financial gain.
• Stay Fit to Practice: Providers must not provide care while impaired, under the influence, or otherwise unable to exercise sound medical judgment.
• Report License Issues: Providers must promptly notify AMO of any license suspension, restriction, disciplinary action, malpractice issue, or legal issue that may affect their ability to provide care.
• Respect Patients: Providers must not discriminate, harass, shame, or mistreat patients based on race, ethnicity, language, gender, age, disability, body size, immigration status, religion, or background.

All providers and partners must comply with applicable laws, professional rules, privacy requirements, prescription requirements, telehealth rules, pharmacy rules, and AMO platform policies.

AMO may suspend or remove any provider, contractor, or partner who violates this Code of Conduct, creates safety concerns, misuses patient information, or fails to meet professional standards.