Refund & Cancellation Policy

• Certain products offered through AMO Nutrients may be personalized, prescription-based, compounded, or prepared specifically for individual customers or patients and may not be eligible for return or refund once processed or shipped.
• Federal and state regulations may prohibit the return of prescription products and certain wellness products.
• Once an order has shipped, it may become final and non-refundable unless otherwise required by law or approved by AMO.
• Refunds, replacements, credits, or cancellations are granted only under the circumstances outlined in this Policy or as required by applicable law.

If a licensed healthcare provider determines that a customer or patient is not medically eligible for treatment or prescription services:

• The order may be canceled
• Eligible charges may be refunded
• AMO reserves the right to deduct applicable consultation, provider review, or administrative fees where permitted by law

If your package arrives damaged, incorrect, or incomplete:

• You must notify AMO within 24 hours of delivery
• You may be required to provide photographs of the package, product, labels, and shipping materials
• Packaging materials should be retained until review is completed

After review, AMO may:

• Issue a replacement
• Provide store credit
• Approve a refund
• Deny the request if insufficient evidence is provided

Requests submitted outside the required timeframe may not qualify.

To cancel a recurring plan or subscription:

• Contact support through the AMO patient portal or support email
• Cancellation requests must be submitted before the next billing cycle

After cancellation confirmation:

• Your subscription remains active through the end of the current billing cycle
• Future renewals will stop
• Partial or prorated refunds are generally not provided

Refunds generally will not be issued for:

• Orders already processed or shipped
• Prescription or compounded products already prepared
• Customer dissatisfaction with taste, texture, packaging, or subjective experience
• Incorrect shipping information provided by the customer
• Delays caused by carriers, weather, or events outside AMO's control
• Failure to follow usage instructions
• Packages confirmed delivered by the carrier
• Violations of the Terms & Conditions

If tracking shows delivered but the package is missing:

• You must contact AMO within 24 hours
• Supporting documentation may be required
• A police report or carrier claim may be requested for stolen packages

AMO is not responsible for packages after confirmed carrier delivery unless otherwise required by law.

Certain products may include temperature-control packaging.

• Variations in ice pack condition, packaging temperature, or transit appearance do not automatically qualify for refunds or replacements
• Refunds or replacements may only be considered if AMO, the pharmacy, manufacturer, or fulfillment partner determines product integrity was compromised

To request a refund or replacement:

AMO may request additional information before making a final determination. If requested information is not provided within 5 business days, the request may be closed.

Concerns involving customer service, communication delays, provider availability, or operational issues do not automatically qualify for refunds. However, AMO may review these situations individually and may offer resolutions at its sole discretion.

If duplicate charges or billing errors occur:

• AMO will investigate the issue
• Verified billing errors will be corrected
• Applicable refunds or account credits may be issued

Customers are encouraged to contact AMO before initiating chargebacks or payment disputes.

Fraudulent or abusive chargebacks may result in:

• Account suspension
• Service termination
• Collection activity where legally permitted

AMO reserves the right to update or modify this Policy at any time. Updated versions become effective upon posting with a revised "Last Updated" date.